Frequently Asked Questions - FAQ's

FAQ

Quick Reference Questions:

What do you do with my personal information?

Navarro.com takes the privacy of your information very seriously. We have done everything possible to keep your information secured and information like your Credit card information encrypted and in compliance with PCI compliance rules.

Do you resell or offer my information to 3rd parties?

Navarro.com does not resell or offer any information about their customers to 3rd parties. We take your personal information seriously.

How can I be taken off our email or mailing list is quick and easy?

Being taken off our email list is simple: simply send an email to Ecommerce@navarro.com requesting to be removed from any newsletters, discounts or offers by email.

General Questions:

Do you have a Catalog?

At the current time we don't have a catalog; however we do have a Newsletter that you can find under this link with weekly offers and deals: http://www.navarro.com/weekly-ads/

Do you have a price match on items sold on your site with your competitor online?

We currently don't offer a price match online.

Do you do back orders?

We will try. Simply contact us at 786 245 8524 and we can research your order and see if we can accommodate the order. All orders are subject to availability; if items in your order are not available you will be contacted by a Navarro customer service agent & issued a full refund.

My email has changed, how do I change that with Navarro.com?

Changing your email is simple. You can call us at 786 245 8524 or email us at Ecommerce@navarro.com

How do I unsubscribe from your email list?

Being taken off our email list is simple: simply send an email to Ecommerce@navarro.comrequesting to be removed from any newsletters, discounts or offers by email.

Do you offer live chat support?

Not at the time, however we are looking at integrating a Chat Support service online.

How can I write a review on a product you carry?

Writing a review about a product is very simple, simply input the information you want to share at the bottom of the product page, our team will review it and make it live as soon as possible.

What will you do with my information or email once I submit on your site?

How can I get assistance on my matter?

We want to help you and resolve any and all matters. Should you ever need to reach us you can call us at 786 245 8524 or email us at Ecommerce@navarro.com

What is your shipping and return policy?

30 Day Return Policy

Navarro.com has gone out of its way to ensure you have a pleasurable shopping experience. However our concern doesn't only encompass your buying experience, we want you to have a no hassle return experience as well. Therefore should you ever want to return an item that you purchased from Navarro.com, we will provide you a full refund, minus any restocking fees that apply, within 30 days of select purchases.

We strive for excellent customer service. If there is a problem with your order, please begin by contacting Customer Care immediately at (786)-245-8524; please provide as much information as you can about the problem, including your order number and the name of the affected products.

Please Note: We cannot accept returns of Health and Wellness products or Personal Care items. Food & Beverages need to be returned within 7 days of the day of receipt in order to get credit for the item.

We do not accept items back that have been opened or used unless the product is damaged or defective.

Due to the nature of bulk ordering and the high cost associated with returns, all bulky order sales are final. Bulky orders are any order that exceeds 10 lbs.

In order to qualify for a full refund please do not discard any items unless you have been directed to do so by a Customer Care Specialist.

The Navarro.com Easy Free Return Policy

Our customers are always welcomed to return select items they purchase on Navarro.com.

If you wish to return an item to Navarro.com, we kindly ask that you please follow the instructions provided below. We have also included the instructions in your packing slip with your shipped items.

Please Note: The only items that do not qualify for the 30 Day Return are: Food and Beverages. In order to process a return you must resend these items back to us within 7 days of the date you received them in perfect condition. No Exceptions.

Rules for Returning Merchandise or Goods to Navarro.com

1. Pack the item(s) securely in the original product packaging, if possible. Please include all paperwork. All products must be returned in new and excellent condition, to ensure you receive full credit. Please note that any FREE Shipping Item will have a 15% Restocking Fee.

2. We ask that our Customers please contact customer service at (786) 245- 8524 to understand the reason for the return in advance and the status of the returned items.

3. Before sending your return shipment, please remove all extra labels, stickers or papers from the outside of the package or boxes in which you are sending the items or goods.

4. Send the return package to the following address:

Navarro.com Offices
9400 NW 104 St.
Ecommerce Dept
Miami FL 33178

Exchanges

We do not except exchanges at this time. Sorry for the inconvenience.

Please Note: Once Navarro.com initiates the credit for your return, the actual date that the refund is posted to your account is determined by the Credit Card Company which issued the original payment at the time of purchase. We kindly ask that you give us an opportunity to credit the amount, being that in most circumstances, the credit appearing on your statement or credit card can take some time.

Please Note: If there is extensive damage to the box, plastic or packaging upon delivery, we kindly ask you to please contact a Customer Service Representative immediately at 786.245.8524 Please have your order number ready when you call us.

Shipping Fees and Terms

Free Shipping

Navarro.com takes great pride in offering FREE shipping to select orders. Click here to review our current shipping offer.

Standard Shipping

Every item in our store can ship standard 6-10 Business Days.

2nd Day Air, 3rd Day Air

All of our 2nd and 3rd Day Air Shipments will be shipped UPS.

Please Note: Navarro.com Reserves the Right to Change it Shipping Policy at any given time without consent of our customers.

Payments:

What types of form of payments do you accept?

We currently accept Visa, Master Card, Discover, American Express and PayPal

Is it safe to use my credit card on your site?

Yes, it is very safe to use your credit card on our site. Navarro Discount Pharmacy has partnered with the top SSL security certificate company in the online industry-Verisign. Verisign provides support to major Internet Retailers in the online space with ensuring your transactions are being securely transacted on our servers. For more information on Verisign, please click here!

Do you charge sales tax on any items?

There are some items that are Taxable and non taxable. There are some states in which we need to charge taxes to comply with those state laws.

Do you accept international cards?

Yes, we do. Please checkout via our International Checkout process through Globalshopex.

Do you offer credits for purchases?

At the present time we don't offer credits for purchases.

Is it safe to shop on your site?

Absolutely! We care about our customers and making sure they have a safe environment to transact their purchases is our top priority, therefore: Navarro Discount Pharmacy has partnered with the top SSL security certificate company in the online industry-Verisign. Verisign provides support to major Internet Retailers in the online space with ensuring your transactions are being securely transacted on our servers. For more information on Verisign, please click here!