Quick Reference Questions:
What do you do with my personal information?
Navarro Discount Pharmacy takes the privacy of your information very seriously. We have done everything possible to keep your information secured and information like your Credit card information encrypted and in compliance with PCI compliance rules.
Do you resell or offer my information to 3rd parties?
Navarro.com does not resell or offer any information about their customers to 3rd parties. We take your personal information seriously.
How can I be taken off our email or mailing list is quick and easy?
Being taken off our email list is simple: simply send an email to info@navarro.com requesting to be removed from any newsletters, discounts or offers by email.
General Questions:
Do you have a Catalog?
At the current time we don't have a catalog; however we do have a Newsletter that you can find under this link with weekly offers and deals: http://www.navarro.com/weekly-ads/
Do you have a price match on items sold on your site with your competitor online?
We currently don't offer a price match online.
Do you do back orders?
We will try. Simply contact us at 786 245 8524 and we can research your order and see if we can accommodate the order. All orders are subject to availability, if items in your order are not available you will be contacted by a Navarro customer service agent & issued a full refund.
My email has changed, how do I change that with Navarro.com?
Changing your email is simple. You can call us at 786 245 8524 or email us at info@navarro.com
How do I unsubscribe from your email list?
Being taken off our email list is simple: simply send an email to info@navarro.com requesting to be removed from any newsletters, discounts or offers by email.
Do you offer live chat support?
Not at the time, however we are looking at integrating a Chat Support service online.
How can I write a review on a product you carry?
Writing a review about a product is very simple, simply input the information you want to share at the bottom of the product page, our team will review it and make it live as soon as possible.
What will you do with my information or email once I submit on your site?
Navarro Discount Pharmacy takes the privacy of your information very seriously. We have done everything possible to keep your information secured and information like your Credit card information encrypted and in compliance with PCI compliance rules.
How can I get assistance on my matter?
We want to help you and resolve any and all matters. Should you ever need to reach us you can call us at 786 245 8524 or email us at info@navarro.com
What is your shipping and return policy?
30 Day Return Policy
Navarro.com has gone out of its way to ensure you have a pleasurable shopping experience. However our concern doesn't only encompass your buying experience, we want you to have a no hassle return experience as well. Therefore should you ever want to return an item that you purchased from Navarro.com, we will provide you a full refund, minus any restocking fees that apply, within 30 days of your purchase.
Please Note: Food & Beverages need to be returned within 7 days of the day of receipt in order to get credit for the item.
The Navarro.com Easy Free Return Policy
Our customers are always welcomed to return any item they purchase on Navarro.com. We want you to be pleased with your purchase and if it's not exactly what you wanted, we will take it back no questions asked.
If you wish to return an item to Navarro.com, we kindly ask that you please follow the instructions provided below. We have also included the instructions in your packing slip with your shipped items.
Please Note:
The only items that do not qualify for the 30 Day Return are: Food and Beverages. In order to process a return you must resend these items back to us within 7 days of the date you received them in perfect condition. No Exceptions.
The Benefits of Shopping on Navarro.com
• The packing slip in your package will contain detailed return instructions for all returnable items.
Rules for Returning Merchandise or Goods to Navarro.com
1. Pack the item(s) securely in the original product packaging, if possible. Please include all paperwork. All products must be returned in new and excellent condition, to ensure you receive full credit. Please note that any FREE Shipping Item will have a 15% Restocking Fee.
2. We ask that our Customers please complete the return questionnaire on the following page so we can know the reason for the return in advance and the status of the returned items.
3. Before sending your return shipment, please remove all extra labels, stickers or papers from the outside of the package or boxes in which you are sending the items or goods.
4. Send the return package to the following address:
Navarro.com Offices
12000 SW 8 St.
Suite 101 Ecommerce Dept
Miami FL 33184
• We do not accept C.O.D. deliveries.
• It is recommended that you use UPS or USPS for your return. Please note Navarro.com will not pay for return service.
• We highly encourage our customers to add return tracking so you can monitor your return delivery status.
• To receive credit, items must be returned within 30 days of delivery. Sorry! No Exceptions Allowed.
• You can expect a refund in the same form of payment originally used for the purchase, within 30 days of our receiving the returned order. Please note that any FREE Shipping Item will have a 15% Restocking Fee.
• Credits or gift cards will be issued to the original purchaser.
• Click here for information on returning a damaged or defective good or product
Our Customer Service Department will answer your emails, returned items and inquiries within 24 hours of receiving your email. To contact our Customer Service Department, please click on this link and kindly fill out our email form so we can service your concern right away.
At Navarro.com, were not happy until you are fully satisfied!
My Product Was Opened or Looked Opened When I Received it
Open or used products returned to Navarro.com will be subject to a restocking fee to be determined upon receipt of the item at the following address:
Navarro.com Offices
12000 SW 8 St.
Suite 101 Ecommerce Dept
Miami FL 33184
This restocking fee will vary depending on the condition of the returned merchandise. It is very important that you note that IF YOU RETURN THE PRODUCT(S) IN UNSELLABLE CONDITION we will ship the product back to you and will NOT PROVIDE YOU WITH A REFUND.
Exchanges
We do not except exchanges at this time. Sorry for the inconvenience.
Please Note:Once Navarro.com initiates the credit for your return, the actual date that the refund is posted to your account is determined by the Credit Card Company which issued the original payment at the time of purchase. We kindly ask that you give us an opportunity to credit the amount, being that in most circumstances, the credit appearing on your statement or credit card can take some time.
Received a Damaged or Defective Item?
Navarro has ensured to follow a 5 point inspection process with all of your shipped items. We have also added various Quality Control measures tracked by our internal systems and team therefore, if you receive a damaged or defective good or item, please know that we have done everything possible from the time we stocked the item, to shipping your item to ensure the reliability of the item(s).
In the event you receive a defective item, we will pull our records and run our packaging and fulfillment archives on the item you purchased for your convenience to better assist you. Any defective item requiring a return should first start with an email to our customer service center at
.......
In your email please supply the order number and item number from your original confirmation email, as well as your email address and phone number. Navarro.com will make every reasonable effort to assist you with your return. It's important that you know that our team is here to serve you and ensure that you get the best service available, no questions asked.
Please Note: If there is extensive damage to the box, plastic or packaging upon delivery, we kindly ask you to please contact a Customer Service Representative immediately at 1.800 800 8000. Please have your order number ready when you call us.
Shipping Fees and Terms
Free Shipping
Navarro.com takes great pride in offering FREE Shipping to all of our customers in certain categories. The following Categories we currently offer Free Shipping with purchases over $49.00 are as followed:
Fragrances
Vitamins
OTC
Beauty
Please note that FREE Shipping is good for items purchased up to 5lbs in weight. Packages going over 5 LBS in weight will be charged an additional .99 cents per pound. Please Note that Free Shipping items returned to Navarro.com will have restocking fee of 15% per item.
Standard Shipping
Every item in our store can ship standard 5-6 Business Days.
2nd Day Air, 3rd Day Air
All of our 2nd and 3rd Day Air Shipments will be shipped UPS.
Please Note: Navarro.com Reserves the Right to Change it Shipping Policy at any given time without consent of our customers.
Payments:
What types of form of payments do you accept?
We currently accept Visa, Master Card and American Express
Is it safe to use my credit card on your site?
Yes, it is very safe to use your credit card on our site. Navarro Discount Pharmacy has partnered with the top SSL security certificate company in the online industry-Verisign. Verisign provides support to major Internet Retailers in the online space with ensuring your transactions are being securely transacted on our servers. For more information on Verisign, please click here!
Can I mail a check or cashiers check for a purchase I am making?
Yes, you can mail or send a cashiers check to the following address for your orders:
Attention:
Navarro Discount Pharmacy
E-Commerce
12000 SW 8st
Miami, Florida
Do you charge sales tax on any items?
There are some items that are Taxable and non taxable. There are some states in which we need to charge taxes to comply with those state laws.
Do you accept international cards?
At the present time we don't accept International Credit Cards.
Do you offer credits for purchases?
At the present time we don't offer credits for purchases.
Is it safe to shop on your site?
Absolutely! We care about our customers and making sure they have a safe environment to transact their purchases is our top priority, therefore: Navarro Discount Pharmacy has partnered with the top SSL security certificate company in the online industry-Verisign. Verisign provides support to major Internet Retailers in the online space with ensuring your transactions are being securely transacted on our servers. For more information on Verisign, please click here!
